Monday, February 28, 2011

And just like that, February is gone

I don't think I'm alone in saying that time is flying by lately. It seems like it was just Christmas, but now we've blazed a trail past New Years, Martin Luther King Day, Valentine's Day and President's Day. I had snow on the ground at my house yesterday, even though the groundhog said winter would be over soon, but now the rain is back and tomorrow is March. Time marches on.

Cool Works is in prime-time right now. What does that mean for you, our employers, and job seekers for that matter? It means that if you're looking for a summer job, your best opportunities are now. Finding those amazing employees who will rock your jobs this summer are looking now. Finding a job in a great place this summer can be found right now on our site. Things are hopping. So if you're looking for a job match, now is the time. Don't wait for Easter, which by the way, is really late this year, April 24th, to find your job. Most summer jobs, especially, the supervisory ones and early date jobs will have started by then. Get going now.

"You may delay, but time will not." - Benjamin Franklin

"Never put off until tomorrow what you can do the day after tomorrow." - Mark Twain

Friday, February 11, 2011

Food for Thought

With all sorts of things going on ..... in life, in HR, in the world, on your desk ..... there's an odd analogy to GORP running through my head. No surprise that a recent journey through a recipe book from Camp Denali and the North Face Lodge in Alaska exposed this beauty ....
1 C Toasted Hazelnuts
1 C Toasted Peanuts
1 C Toasted Almonds
1/2 C Toasted Walnuts
1/2 C Dry Roasted Sunflower Seeds
1 C Unsweetened Flaked Coconut
2 C Raisins
1 C Date pieces
1 C Dried Papaya Pieces
1 C Banana Chips
4 C M&M's
GORP - def. "good old raisins and peanuts", or "granola, oatmeal, raisins and peanuts", or perhaps meaning "to devour".
Whatever GORP has going for it, whatever the word actually means, the fun is in the mix. So it is with your Team Members - your Staff - your Employees. A little of this, a little more of that, a pinch of something else. (Wait, sorry - no pinching allowed.)
Have you embraced the differences which make your staff come alive? The world, your world, wouldn't function quite as effectively if everyone were cut from the same mold. Even if you dress them alike in uniforms and demand consistency in training, in procedures and in expectations, the subtle nuances of personality will shine through. We each learn differently, we retain differently, we react differently, we sparkle differently. Chances area, that's quite alright. Your guests differ from one to another, and their needs and wants will be a crazy mix as well. Kinda nutty, kinda sweet, kinda crunchy. Colorful. Unique.
Best wishes as you recruit, select, engage and welcome your staff for this season. May it be a magical combination.
More food for thought ..... coming soon.

Be Contactable

You never know from where writing inspiration will strike. Today it came in the form of a phone call from a guest who wished to pay for her stay at a concessionaire in a national park. She claimed that no one answered the phone, and with Google at her finger tips, she found my phone number as a contact tied to this employer.

Okay, I'm a web user just as much or maybe more (being honest) than many of our readers and my goals on the web are simple.

  • I want to find out the information I need about whatever.
  • I want to pay for things securely when I do shop on-line.
  • I want to be able to contact the entity easily and have my inquiry responded to quickly.
  • And, certainly, as someone who really does sales for a living, although I dislike admitting that, I want to be paid when a service has been provided.
In this case it seems, that this entity probably would like payment, but what they have now is a frustrated customer who hasn't even stayed there yet. Not the best way to start off a relationship.

So two reflections from this.

One, in employment, it is crucial that your organization be approachable, reachable, and contactable. If a job seeker has a question, make it easy for them to get the answer. Based on the remoteness of some of our clients' locations, it is especially important that those who elect to work for them feel comfortable about that relationship. Remember, it's as simple as feeling cared for.

Two, take advantage of Google. People these days are more likely to Google or Bing your company name versus knowing your actual website address. If your organization has not taken the time to build up your web presence, your job seekers, guests, and customers can't find you or will call whoever might answer the phone. In this case, that person was me. And frankly, I have nothing to do with reservations to stay in a national park, but being customer service focused, I attempted to get this woman to the right person. Take control of your own business. Don't leave it up to chance or a fancy algorithm that sets your fate.